F.A.Q.

 

Find answers to commonly asked questions and comments here.

01

What are the shipping costs?

 

For orders under $60 shipping is $10, for orders between $60 and $100 shipping is $13 and shipping is free for all orders over $100 to any New Zealand address

(please contact us for RD, Chatam Islands etc)

*Update Jan 2018* I have added a second option for those buying Tools, Supplies and Paint which are much smaller, just select the option from the dropdown box at time of checkout.

Please not, if you are buying these things along with a kit then the Scale Models rate applies.

02

International Customers

 

Unfortunatley I am not currently equipped to take payment or ship to international customers and want to focus on the New Zealand market.

03

Is the site secure

 

No personal information will be distrubuted by the site owner and no credit card detials are exchanged.

Site site is built on the wix.com platform, see here for their information

https://support.wix.com/en/about-wix/security

03

Offline Payments

 

Offline Payments are accepted and can be made to the following account.

PlamoNZ
02-0727-0593388-097

Please include a reference in your payment details (order#, name, email etc). 

It may take a couple of days for me to see your payment in my bank account due to bank clearance times, payments made Saturday and Sunday may not show till Tuesday.

Payments to be made with 5 business days unless organized in advance.

03

Offline Payments

 

Offline Payments are accepted and can be made to the following account.

PlamoNZ
02-0727-0593388-097

Please include a reference in your payment details (order#, name, email etc). 

It may take a couple of days for me to see your payment in my bank account due to bank clearance times, payments made Saturday and Sunday may not show till Tuesday.

Payments to be made with 5 business days unless organized in advance.

 

**Payment Notice**

 Paypal payments have been suspended

Unfortunately Paypal have made some changes that are of no help to those of us that are not a traditional business and after being in contact many times and not getting anything other than automated responses to my requests, I have had to disable Paypal payments.

I apologize for the inconvenience but I will be working to resolve the issues and in the meantime bank transfers (details in FAQ) are welcome and we will continue to endeavor to get great kits to kiwi scale modelers once the money Paypal have locked down is available.

04

Trademe

I do list some kits on Trademe but due to the fee's charged there is a slight price increase.

Afterpay

I have been asked by a number of people if I would consider adding Afterpay, the service is not currently available via the website, and the fees charged by Afterpay via Trademe are not insignificant. The fees just for Afterpay are essentially 5% (on top of Trademe's fee's) so to enable Afterpay I need to increase the cost of the kits to help offset this.

I endeavour to supply the cheapest kits and supplies I can which is why I try to minimize the use of 3rd party sites and payment methods.

Site improvements planned

 

The site is not perfect and below are a list of the changes I am planning on making when time allows. If you have any other suggestions please use the contact page and let me know.

01

Open in new tab does not work in store

 

Sadly this is a limitation of the platform but im looking at possible workarounds.

Subscribe for Updates

© 2017 by Plamo NZ. Proudly created with Wix.com